Awards and Recognition
The satisfaction of our patients, residents, families, and care partners truly means the most to us. Our commitment to creating exceptional experiences and delivering high quality care consistently earns recognition from national quality organizations.
Joint Commission accredited
All Berkshire Healthcare skilled nursing facilities are accredited by The Joint Commission.
2017-2018 Best Nursing Homes
Four Berkshire Healthcare affiliates were named to U.S. News & World Report’s list of 2017-2018 Best Nursing Homes, and three of these affiliates received this honor for the second year in a row. Only 75 facilities in Massachusetts achieved this recognition. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with nearly 2,300 nursing homes earning the designation as a U.S. News 2017-2018 Best Nursing Home.
AHCA/NCAL National Quality Awards
All eligible affiliates have earned Bronze Excellence in Quality Awards from the American Health Care Association/National Center for Assisted Living. Fourteen affiliates have earned the Silver Achievement in Quality Award. Two affiliates earned the Gold Excellence in Quality Award, the only two Massachusetts centers out of just five centers earning the Gold award in 2013.
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Excellence in Action Awards
National Research Corporation’s “Excellence in Action” Customer Satisfaction and Employee Satisfaction awards recognize care centers ranking among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work. Berkshire Healthcare affiliates have earned a total of 15 or more “Excellence in Action” awards five years in a row (2013-2017).
CARF-CCAC awarded the Five-Year term of accreditation to Kimball Farms Life Care Community, PineHill Assisted Living Community and Kimball Farms Nursing Care Center. CARF International is recognized as the industry standard for health and human services service providers. Kimball Farms is one of only a half-dozen senior living and long-term care providers in Massachusetts to earn this exclusive recognition. Five-year accreditation for a first time applicant is uncommon, making Kimball Farms’ achievement that much more noteworthy.
HospiceCare in The Berkshires is accredited by the Community Health Accreditation Program (CHAP), a distinction now held by HCIB for eighteen years. CHAP accreditation is a voluntary, objective external review of compliance with state and federal regulations and industry standards. Accreditation demonstrates commitment to the highest standards, adherence to best practices and delivery of exceptional care.
HospiceCare in The Berkshires and Hospice of Franklin County were both named 2017 Hospice Honors recipients by HEALTHCAREfirst for demonstrating a commitment to patient-centered, high-quality hospice care. The two Berkshire Healthcare affiliates were among only six hospice care providers in Massachusetts to earn Hospice Honors in 2017. This marks HospiceCare in The Berkshires’ third consecutive year achieving this distinction. Awards are based on Deyta Analytics’ Hospice CAHPS survey results.