Visitor Guidelines & Ways to Stay Connected

Visitation Update as of April 20, 2020

The Massachusetts Department of Public Health issued an update to the visitation policy for Skilled Nursing Centers across the state. That update is detailed in below link:

DPH Skilled Nursing Centers Visitation FAQs Update as of April 20, 2021

Please note that you should contact each affiliate at the number below directly for any additional scheduling information there may be that community.

Visitation Update as of February 24, 2020

The Massachusetts Department of Public Health issued an update to the visitation policy across Skilled Nursing Centers across the state. That update is detailed in below link:

DPH Skilled Nursing Centers Visitation Update as of February 19, 2021

Berkshire Healthcare is encouraged by this update. Please note that visitations continue to require a pre-scheduled appt. We will continue to also offer video chat visits. Please contact the center directly that your loved one resides at to schedule a visit.

An Updated Note on Visitations, December 9, 2020:

As you know, we are now conducting routine COVID-19 testing on all staff. Per the latest guidance from the Department of Public Health, we are required to pause all indoor visits to a center when a center has any positive staff or residents. We are also required to place a hold on congregate activities or communal dining if our facility has any confirmed or suspected COVID cases in a resident or staff member. Approved visits and activities may resume when a center goes 14 days without any COVID cases. Please reach out to your center if you have any questions:

Updated Visitor Guidelines

November 13, 2020

November 5, 2020

September 25, 2020

June 3, 2020

March 14, 2020

The risks of COVID-19 are greatly reduced when common-sense measures are consistently taken to limit contact and when we take the appropriate measures to manage universal infection control practices—on which all our staff throughout our Berkshire Healthcare communities are routinely educated and trained on.

For additional information and the latest COVID-19 updates, we encourage you to visit the CDC Website.

Ways to Stay Connected

How to Use Skype to Connect With Your Loved One

How to Use FaceTime to Connect With Your Loved One

To schedule a virtual chat with your loved one, find their community below and call the direct number listed.  

How Our Communities are Staying Connected

Staying in touch, no matter the distance

Klara, a resident at East Longmeadow, enjoys a video chat with her brother in Israel. If you’d like to chat with a family member at one of our affiliate communities, refer to the chart above for a direct contact number to schedule an appointment. 

A Happy Holiday for All

Residents and staff at Mt. Greylock got into the holiday spirit this year, despite the limitations of COVID-19. From fun reindeer accessories to socially distanced Nerf® wars, laughter could be heard throughout the decked halls.

Linda Manor Welcomes Your Letters to Santa!

Residents and staff are helping out Santa and Mrs. Claus this year. Visit their website and send your own letter by December 24th!  

Winter Crafts with East Longmeadow

Even under the mask, you can see how big Lottie, an East Longmeadow resident, is smiling! Winter crafts have helped us bring joy to the community this season.

Windsor Provides Pet Therapy

Residents at Windsor enjoyed a relaxing afternoon with Hoshi. Pet therapy provides many benefits, but it’s been especially important to combat isolation and loneliness during COVID-19.

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